How
Can we assist?
SHA
understands how competitive the hospitality business is, especially
how consumer expectations are ever increasing there is a real necessity
to regularly monitor and evaluate the business, its position in the
market place, operational costs and the business ability to produce
a realistic return.
We have worked closely with many clients in the North of England and
Scotland to find appropriate clear and understandable directives to
achieve these.
The
practice often works within large multidisciplinary project teams where
our experience in feasibility studies, budgeting and business planning
is vital to the overall scheme. In addition to our own highly experienced
staff and associate consultants the practice has access to a network
of specialist consultants.
Recently SHA has been successful in providing the expertise in the production
of feasibility studies and business plans for estate heritage lottery
applications, for both stage one and stage two of the process, culminating
in a successful grant award of over 2million pounds.
SH
Associates was established as a consulting company with specific focus
on tourism research, development and facilitation of strategic management
solutions for the travel and tourism industry.
We
also present tourism related seminars and workshops to the corporate
sector, local authorities, organisations and interested communities.
SH
Associates provides quality, independent, leisure, hospitality and tourism
consulting services to:Services
OPERATING
YOUR BUSINESS
bottom
line profit improvement
Profit
improvement from rooms, food and beverage
Improving profit from correct staffing levels
Making the most from marketing
SUPPORTING
YOUR BUSINESS
evaluation
of your business
Systems
analysis incorporating standards audit
Training assessment of all departments
Implementing effective records and control systems
Planning economical and effective staffing levels
Menu compilation and design with costing
Negotiation with suppliers to produce competitive quotes
Food and beverage stock report analysis
Continued support role in all departments
Implementing a structured pricing policy to match the market and product
NEW
PROJECTS
Complete
feasibility studies including market research
Business planning
Budget and cash flow forecasting
Kitchen design with schedule of equipment
Hotel and Leisure Club designs
Operational work flows
Refurbishment packages for both small and large projects (Bars, Restaurants,
Hotel and Leisure Complexes, Public areas, Guest bedrooms and Conference
and banqueting areas)
Internet
Solutions
If
you aren't in the top ten search of the major search engines, you may
as well not be on the web.
We talk to many people who are exceedingly proud of their web site,
but when we come to find it through a search (as a prospective customer
would) it is no where to be found.
Our expertise is in lifting off the mystique and explaining the simple
procedures in getting your web site up their with the rest. CLICK
FOR MORE IN-DEPTH INFORMATION ON OUR INTERNET SERVICES
Mystery
Shopper
Increasingly
we are being asked to evaluate businesses through the use of mystery
shoppers.
To stay on top you need to ensure that all departments are performing
to the required standard on a regular basis (not just when the directors
are on the scene). It could be that you would like the effectiveness
of your reservations department.
Or your restaurant service and quality of food presentation.
Or the total experience from arriving at the hotel up until checking
out.
Our service offers the initial consultancy to determine your needs.
Design and production of a monitoring form.
Site visits or phone evaluations.
And a report highlighting the findings.
